Reserving and cancelling services
We use well trained and trusted service providers that will arrive on time, deliver quality services and if there is an issue with a guide or vehicle we will find you a replacement for the same or lesser cost so that your trip will not have any unwanted disruptions.
Once we have confirmed a reserved service we honor it. We ask you to do the same. Reserving a guide or vehicle means that people will turn down other requests. Should you cancel the guides lose their potential income for that day.
With this in mind we advise you that cancellations incur a cancellation charge of $20 once an hour has passed after your confirmed reservation while less than 14 days remain until the reservation date.
In peak seasons (national holidays, Christmas, Easter, New Year) cancellations the free cancellation period will be shorter, within 30. We will confirm with you when booking if that’s the case.
By implementing a cancellation charge, we ensure that our partners receive a fair share of the income they depend on.